Fobb SecurityNeed help with Fobb Security? Email us at support@fobbsecurity.com and we’ll get back to you.
To report a problem from the app, open Settings → About Fobb → Diagnostics → Send to support. This opens an email with recent technical details already filled in, so we can find the cause faster. You can read the email before sending it. It never contains your passwords or vault contents.
Common questions
I forgot my master password
Your vault is encrypted with your master password, and we never have it, so we can’t reset it or recover your vault. If you created a recovery phrase (12 words) when you set up Fobb, use it to restore your vault from your cloud backup.
I have a new phone
- Your old phone is still with you: use Settings → Device transfer to move your vault directly.
- Otherwise: install Fobb, choose Restore, sign in to the Google Drive or OneDrive account that holds your backup, and enter your master password or recovery phrase.
Then confirm the same email address you used before. Fobb Pro belongs to your Fobb account, so it comes back on its own.
How do I turn on AutoFill?
In Fobb, open Settings → Autofill in other apps, which takes you to the right place.
- iPhone: iPhone Settings → General → AutoFill & Passwords → turn on Fobb Security.
- Android: choose Fobb as your autofill service.
Fobb always asks for Face ID, your fingerprint or your passcode before it fills anything.
How do I connect my computer?
Install the Fobb desktop app (Download for Mac and Windows). It shows a pairing code. On your phone, open Settings → Paired devices → Add a device, scan or type the code, and check that the 6-digit number matches on both screens. Companion devices are part of Fobb Pro.
What does Fobb Pro include?
- Companion devices: use your passwords from your computer or another phone, approved on your phone.
- Clipboard Sync between your devices.
- Automatic encrypted cloud backup.
Your vault, AutoFill, passkeys, authenticator codes, CSV import and export, and restoring a backup are always free. New subscribers get the first month free.
How do I cancel Fobb Pro?
Subscriptions are managed by Apple or Google, not by us:
- iPhone: iPhone Settings → your name → Subscriptions → Fobb Security.
- Android: Play Store → profile icon → Payments & subscriptions → Subscriptions.
Deleting the app or your Fobb account does not cancel a subscription.
The app says my subscription is used by another Fobb account
A Fobb Pro subscription works for one Fobb account at a time. Use Fobb with the account that bought it, or subscribe on this account once that subscription has ended.
How do I delete my account?
In the app: Settings → Fobb account → Delete account, or follow the steps at https://fobbsecurity.com/delete-account/. Deleting your account doesn’t touch the vault on your phone or your backups, and doesn’t cancel a subscription.
Can Fobb see my passwords?
No. Your vault is encrypted on your phone and backed up only to your own Google Drive or OneDrive. Requests between your devices are end-to-end encrypted; our server passes them along without being able to read them.
More
- Privacy Policy: https://fobbsecurity.com/privacy-policy/
- Terms of Use (iPhone): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
- Email: support@fobbsecurity.com